Order the spring issue here

developing countries

Who takes the phone and solves your fucking problem?

Jan M. Padios: A Nation on the Line. Call Centers as Postcolonial Predicaments in the Philippines

: The call center industry has grown to over one million employees in the Philippines, who for decades have struggled to create jobs. A new book asks the question of what it means to solve problems, often for unreasonable people on the other side of the globe – all night long.